Frequently Asked Questions
Common questions from riders and drivers
How do I request a ride on Vipe?
Download the Vipe Android app, register with your phone number or email, set your destination within an active township zone, and tap request ride.
How do I top up my driver wallet?
You can easily top up your driver account balance using secure voucher redemption inside the app. Funds are credited instantly to maintain your 24-hour Daily Access Pass.
How do I contact Help & Support?
You can reach our support team instantly via WhatsApp at +27 76 259 4287 or by emailing Info@viperide.co.za.
What safety features are included?
Vipe includes real-time GPS trip tracking, trusted safety contact invitations, and emergency readiness tools to keep passengers and drivers secure.